Stefanie Coons

Stefanie is the Field Services Group Manager at the Oregon Department of Transportation, Driver & Motor Vehicle Services (DMV) program. In this role, Stefanie is in charge of ensuring all 60 DMV field offices are providing excellent customer service and are in compliance with the state’s policies and procedures.

Many of Stefanie’s field offices struggled with modernizing their operations and were still utilizing outdated systems. While serving in the position, she has sponsored modernization initiatives. Some of these include, making wait time systems available on the web, sponsoring a program that equips field offices with debit and credit card capabilities, and initiating the procurement process to obtain a new vendor for drivers licenses in order to add increased security and fraud protection to the licenses.

In addition to modernization of the field offices, Stefanie is passionate about ensuring career development for her employees.